First of all, we truly understand that some of customers fail to receive their satisfied products as many reasons. Hence, our customer support team is always willing to listen to your words and find suitable solutions for you!
- Since your order is custom printed for you only with our unique designs, we are not responsible for refunds or exchanges due to incorrect fit issues. For the purpose of choosing the right size and best fit, please refer to the size chart available in each product page. Just click on the Product Details link to choose your best fit.
- If you want to return your product because you changed your mind, please return your item unused and in original condition (including all labels and tags intact) within 14 days from the date your parcel was received showing on the courier’s system. Please note that a 10 percent restocking fee will be charged for these cases.
- The shipping fee paid during your purchase will not be refunded. Photo proof demonstrating the defected or damaged area of your order is required for a refund or exchange.
Order Modifications or Cancellation
After you have placed your order, if you need to make any modifications or cancellation, please contact our customer service team within 24 hours. For orders over 24 hours old, they have already been placed in production and can no longer be modified.
Defective/ Incorrect Order
Our team is trying our best to continuously improve product quality as well as order accuracy. Some things, however, may happen while shipping, in which you may receive a damaged item, poor quality or incorrect product. We truly apologize for this inconvenience but these are just unusual situations! Please contact us, we will come up with the most effective solutions to fully satisfy our customers.
All you need to do is provide us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please send them via email to firstname.lastname@example.org for our support.
Order not received
If you have not received your order within 45 days after the day you placed your order, please do not hesitate to contact us to request a replacement or a refund. Please note this policy excludes mistakes made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.
*We cannot issue a refund if the package is delayed due to systematic incidences such as: earthquake, tornado, diseases, etc.
Failure to Deliver
Please make sure the address you provide us is correct. We are not responsible for reshipment/refund if the courier cannot ship due to an incorrect address.
- Discount codes must be applied at time of checkout – You must press “Apply” to see the order total update
- We cannot adjust any prices after the order has been submitted
- Only one code can be used on a purchase
- Coupon codes cannot be applied to previous purchases